Pub. 3 2021-22 Issue 1

It’s just another day at the dealership. The distinct aroma of coffee floats through the air and the staff glides in and around each other, going about their daily tasks like a well-oiled machine. However, when an out-of-state customer walks in, looking to buy a car, the tension noticeably rises as some staff members scramble to look up out-of-state rules and regulations. You know it’s gotten out of hand when an employee resorts to calling another state’s local motor vehicle office, only to be put on hold for hours.

One of my chief responsibilities at CNCDA is to manage the development of our dealership member compliance resources. These resources include manuals, seminars, webinars, and our online resources on CNCDA Comply.

CNCDA’s No. 1 priority throughout most of 2020 was providing valuable compliance guidance and consistent support to our dealer members on how to navigate the challenges and unexpected implications of COVID-19. Going into 2021, we continue to enhance our efforts to include invaluable resources that have also been supplemented by our Dealership Coronavirus Resources Page on our website. We have tracked, collected, and refined timely and relevant information and resources specific to Coronavirus that CNCDA dealer members can rely on in real time to help guide you through this unprecedented time and the uncertainty in months to come.