Pub. 2 2020-21 Issue 3

Last month, CNCDA announced exciting improvements to our member exclusive online compliance resource, CNCDA Comply. With enhanced features and new content, this valuable resource is designed to provide you with the ease of electronically accessing all CNCDA publications and compliance materials.

Providing Service and Repairs
Neither the early automakers nor the dealers were especially concerned with service and repairs. Dealers focused on selling cars, not repairing them. They kept a few tools in the back of their showrooms but were not equipped to handle even relatively minor repairs. Instead, they referred their customers to local mechanics. The earliest cars were hand-built and assembled from parts purchased from suppliers that were rarely standardized or interchangeable. The factories did not provide manuals for guidance, and repairs were often a matter of guesswork.

While CNCDA’s No. 1 priority over recent months has been providing compliance guidance and support to our dealer members on how to navigate the challenges and unexpected implications of COVID-19, these efforts have also been supplemented by the development of a Dealership Coronavirus Resources Page on our website. In recent months we have tracked, collected and refined timely and relevant information and resources specific to Coronavirus that CNCDA members can rely on to help guide you through this unprecedented time.